*We DO NOT offer REFUNDS on change of mind and/or incorrect sizing purchases and you will be issued with Store Credit Note.
Items must be in original condition and must not have been altered, worn or washed. All tags must be attached.
All garments are delivered with attached tags. If the tag is removed the item no longer qualifies for return. Any garments returned to us with makeup/fake tan or any other markings/stains will not be accepted. Garments that have been damaged in any way will not be accepted. PinkNovember Inc. reserve the right to deny a return if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
To return an item, please notify us via email at email@example.com within 7 days of receiving your item (based on the USPS tracking system of the delivery date to the address) and we will provide you with a Return USPS tracking number number and instructions on returning the item.
Any returns without this Return USPS will not be accepted.
International customers: have 14 days in which to return their item from date of purchase to qualify for return
(please note, your return must be received within the 14 day time frame)
If items are received outside of the 14 day time frame they will not be accepted and will be returned to you.
|HOW TO RETURN YOUR ORDER|
Returned merchandise should include the vendor packaging and be in the original condition as when it was received. Customers will be responsible for shipping and handling charges for any returns/exchanges. PinkNovember recommends sending return parcels via registered post as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, PinkNovember will not be held accountable for any losses.
PLEASE NOTE: No RETURNS are permitted for the following:
* Any items purchased from Sale category
- Hair accessories
- Intimate apparel, including swimwear and bodysuits.
We inspect all garments prior to dispatch. We advise customers to contact us immediately if they suspect a faulty item and where possible send an image of the 'fault'. PinkNovember will not be held accountable if customers do not check or try on their garments immediately on receipt and return the item within 7 days if there is an issue with the garment. After 7 days of the garment being in the possession of the buyer, PinkNovember determines that the customer has accepted the item. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days. Garments damaged while being tried on will not be refunded or exchnaged.
Goods are deemed faulty if:
a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault
Please note that garments that are damaged as a result of wear and tear are not considered faulty.
Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.
Once an item has been confirmed as faulty we will process either a refund or exchange as well a refund on postage (Original postage + return postage to cover the return)